Bookings, paymentand GST, plainly.

Who we are

Royal Baron Chauffeurs (executive transport) provides chauffeured car hire in Greater Melbourne, Victoria, Australia. ABN 35 735 640 573. Contact us on +61 494 689 961 (phone or WhatsApp) or at royalbaronchauffeurs@gmail.com. These terms apply to every booking, however it is made — on this website, in the chat, by phone, email or WhatsApp.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

We provide our services with due care and skill and within a reasonable time. Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

Fares

Every fare is for the journey you describe: the pickup and destination, the date and time, the number of passengers and bags, and the vehicle. Once agreed, it doesn't change. If your plans change on the day — extra stops or waiting, a different time or route at your request, more passengers or luggage — we tell you the cost and agree it with you before anything is added.

The minimum charge for any ride is $80 including GST, before any discount, however short the journey. Larger vehicles start higher. New customers receive 10% off their first ride with us, once per customer. The discount comes off the fare before GST is added.

In an Executive Sedan, Premium Sedan or Premium SUV, a journey of 10 km or more that our website can measure has a fixed fare shown when you book, which you can pay online straight away. Shorter journeys, people movers and minibuses, larger groups and routes the website can't measure are quoted individually. A quote is valid for 14 days.

Prices and GST

Royal Baron Chauffeurs is registered for GST (ABN 35 735 640 573). Our fares are quoted in Australian dollars and exclude GST. GST at 10% is added on top and shown separately — on our website, at checkout, in every quote and on every receipt — and the total including GST is always shown, at least as prominently, before you pay. There are no booking fees, hidden charges or card surcharges.

Every payment comes with a tax invoice showing our name and ABN, the date, a description of the journey, the fare before GST, the GST and the total. Online payments are invoiced automatically by email; for a cash payment, ask your driver or contact us and we'll email one. If the journey is for your business and you are registered for GST, our tax invoice supports your GST credit claim. Any refund includes the GST you paid.

Paying

You can pay online by card, or in cash to your driver on the day. Online payments are taken by Stripe, a licensed payment provider, on its own secure pages; your card details are never seen or stored by our website. When we quote first, we email you the quote with your booking reference and a payment code; pay it at royalbaronchauffeurs.com.au/pay. A payment code works only with its booking reference, and only until the quote is paid or expires. We never ask for card details by phone, email or WhatsApp.

Cancellations and refunds

You can cancel by phone, WhatsApp or email; the time we receive your message is the time of cancellation.

• 48 hours or more before pickup: a full refund, including GST.
• Less than 48 hours before pickup, or a no-show: no refund, because the car and chauffeur are reserved for you and can rarely be rebooked at short notice.
• If we cancel, or can't provide the service: a full refund, including GST, whatever the timing — or, if you prefer, we rebook your journey.

Refunds go back to the card you paid with, usually within 5 to 10 business days depending on your bank. If you paid in cash, we refund by bank transfer. Changing a booking is free 48 hours or more before pickup, subject to availability; if the journey itself changes, we quote the difference first. If your flight is delayed or cancelled, tell us as soon as you can and we'll move your booking where we can. None of this limits your rights under the Australian Consumer Law described above.

On the day

We plan every journey with sensible time allowances, but traffic, road closures and weather can cause delays. Please allow enough time for flights and events. Seatbelts must be worn, and child seats must be requested when you book so we can fit the right ones. For everyone's safety, your chauffeur may decline to carry anyone behaving dangerously or unlawfully.

Privacy

How we collect, use and protect your details is set out in our privacy notice, written to the Australian Privacy Principles. Booking and receipt emails are service messages; we don't send marketing without your consent.

Questions and complaints

If something isn't right, tell us on +61 494 689 961 or at royalbaronchauffeurs@gmail.com. We acknowledge every complaint within two business days and aim to resolve it within ten. If you're not satisfied, you can contact Consumer Affairs Victoria (1300 55 81 81), or, about a commercial passenger vehicle, Safe Transport Victoria (1800 638 802).

The law that applies

These terms are governed by the law of Victoria, Australia. The terms in force when you book apply to that booking; if we change them, the change applies only to later bookings.

Issued by Royal Baron Chauffeurs · ABN 35 735 640 573 · +61 494 689 961 · royalbaronchauffeurs@gmail.com · Last updated 6 October 2026.